Yorkshire Framing Services, part of Lucy Pittaway Ltd, is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

We do not collect any personally identifiable information (e.g., name, address, telephone number, email address) through our website unless you voluntarily provide it. We collect this information to respond to your inquiries and provide you with the best possible service.

Types of Information Collected:

• Name: So we know what to call you.
• Email Address: To send newsletters and respond to inquiries.
• Phone Number: If provided, to contact you regarding your inquiry.
• Message Content: Any information you provide when requesting a quote or contacting us.

This information is stored securely and is used solely to communicate with you and provide relevant information about our services.

Additional Information We Collect

When you use our website, we may collect certain non-personally identifiable information to improve our services:

• The date and time of your visit.
• Pages visited and the duration of your visit.
• Your IP address.
• The type of internet browser and devices you are using.
• Cookie or pixel information (see our Cookie Policy for details).

Sharing Your Information

Unless required by law, we do not sell, rent, or exchange your personal data with any third-party companies or organisations.

Service Providers:

We may share your information with trusted service providers who assist us in operating our website and managing communications, including:

• IT support
• Marketing communications agencies
• Email service providers for newsletters

We ensure these partners comply with data protection legislation and are committed to protecting your personal data. We only disclose personal information necessary for them to provide their services. Whenever possible, we aim to anonymise your data or use aggregated data sets.

Use of Your Information

We may use your personal data to:

• Send newsletters and updates about our services.
• Respond to inquiries and provide quotes for framing services.
• Analyse website usage to improve our content and user experience.

All electronic marketing communications from Yorkshire Framing Services will be clearly marked and contain an unsubscribe link, allowing you to opt out of future communications. If you receive unsolicited or unwanted emails from us and do not wish to use the unsubscribe function, please email us at info@yorkshireframingservices.co.uk to remove your details from our email marketing database.

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to the processing of your data.
• Withdraw consent at any time.

To exercise your rights, please contact us at [your contact information].

Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access and misuse.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and we will notify you via email if significant changes occur.

For further information or questions about our privacy practices, please contact us at [your contact information].

Yorkshire Framing Services is part of Lucy Pittaway Ltd, registered in England. Registered No: 09586807. Registered Office: Unit 7 Station Road, Brompton on Swale, Richmond, North Yorkshire, DL10 7SN.